Parthetic service at INTERCAPE

n the24/10/2020 my grand mother bodered the intercape bus from Butterworth to Durban bus number 8119 and her luggage was take by another passenger that apparently got of the bus in Mount Atlyif when we asked the driver by the name of Vusi he gave a pathetic excuse the the person who took my my gran luagage was from parkistan and there was a language barrier and therefore took the bag but every passanger that bords the bus is given a ticket with a number and clearly they did not check What’s the point of giving the ticket if the driver does not check Futher more about on the 24/10/202 the bus driver Vusi informed us the luggage would be at the Durban sation on the 25/10/202 at 11:00am we called and we were informed that the person that was supposed to bored the bus with bag was late therefore we get the bag at 20:00 on the 25/10/2020 we called and there was no answer I had to go to the station and wait for over an hour to be assisted Intercape bus has a pathetic service