PAID BUT NO TICKET AND SHOWS AS UNPAID.

I booked on Saturday with Intercape ONLINE with my card number & CVV and money was deducted on my account but I did not receive my ticket on the email I have provided & money shows that I has gone through to them, on Saturday the 27 June 2020. My route is from Johannesburg to Umtata on the 1st July 2020.

When I call intercape they say they need proof & the only proof I have is a bank statement as "it is online purchase"

I sent them but they won't accept it and I have an emergency to leave for home.