Overcharged bis ticket

I am writing to express my strong dissatisfaction regarding a bus ticket I purchased over the counter at an outlet on Bloemfontein.

After the purchase, I checked the official mobile application and discovered that I was charged significantly more than the price advertised on the app for the exact same route, date, and service. This discrepancy is unacceptable.

At no point during the transaction was I informed that purchasing a ticket at the outlet would cost more than purchasing through your app. This lack of transparency is misleading and unfair to customers and raises serious concerns about pricing practices.

I consider this to be unjustified overcharging. Customers should not be penalized for buying tickets at a physical outlet, especially when price differences are neither disclosed nor explained.

I therefore demand:

A clear explanation for the price difference, and

An immediate adjustment of the excess amount charged.

Ticket/Ref no: ***OM144