Nothing Luxurious about your Busses

I would like to make share my unpleasant experience with your so-called luxury buses. We pay for Sleepliner for comfort, but what I experienced is far from luxurious.

I was on your bus (number plate : ICG 251 GP) that was traveling from Johannesburg to Port Elizabeth 30th Sept 2025 at 15:45pm set to arrive in Port Elizabeth 7:25. The bus tyre burst at 11:59pm in the middle of nowhere, the passengers hears the tyre burst but the driver didn't stop the passengers had to yell for the bus to stop as the tyre was making a loud sound and had a distinct vueninf smell. The driver eventually stopped , at that moment, no one even cared to explain what was taking place or apologize for the inconvenience. We were left in the dark literally and figuratively while they fixed the tire for an hour. When the tire was fixed, we carried on with the trip, once again at no point did we hear an apology.

The tire burst again at Cradock at around 7:30am. ( this was our estimated time of arrival), and we were already 4 hours behind schedule. This was the perfect time to let people know about the possible delay The driver once again fixed the tire now with the help from agitated and tired passengers, and we still heard no apologies or an explanation of what was going on, which angered the passengers.

This was a horrible experience, and one my 5 year old had to experience, we felt in danger and felt that this bus doesn't care about its passengers. One also begs to ask how often your busses are maintained or serviced? How did no one see that two tires were flat or compromised.

You need to teach your drivers customer service and how to deal with such incidents. You have precious lives onboard and need to be aware of such... there was nothing luxurious about this experience, and I don't think I will ever be using your services in the near future.

A courtesy SMS would have sufficed when you saw we were running late. We only arrived in Port Elizabeth at 12 pm. midday close to 5 hours after the original estimated time of arrival.

Whilst I understand a tire burst is somehow out of your control, however the way you handled the situation lacks empathy and shows that you don't care about customer service.

From Disgruntled passenger