Not helpful, bad attitute.

<p>My namibian friend, Paulus. He work at Vredendal. And I am Dirkie, live and work in Worcester. We planned to come over visit me at Worcester. I have did many homeworks searching bus route from Vredendal to Worcester a week long. Only found nearest possible is Intercape bus service which have "two leg route" VanRhynsdorp to CPT, then CPT to Worcester. I was sighed with huge relief. Quite bit expensive to pay two tickets due "two leg route", but after all my efforts to find out is ok, quite exciting too.</p> <p> </p> <p>Paulus have to 3:30 in very early morning climb on the bus in VanRhyndorp, I feel very sorry, but its only best time what Intercape can do. And he made it!</p> <p> </p> <p>When he arrive on CPT. There is 1 hour time gap which he can climb again on second bus to go Worcester. But long no response heard from him, later he explained me a horrible experience what he had. I was so disappointed, and sick of worried. Sounded he "stranded" in CPT. He did asked Intercape Office about where is the second bus, they said that he "missed" the second bus. He could not believe, because he was trying asking all busses, the bus driver take ticket and give back to him. Sadly to hear he explained me. I urge him to try ask refund that he can get new ticket to come. Intercape office was bad attitute towards him, and "shooing" him away, he explained me. My tears wanted roll, but i keep pull back. Unbelievable what they did him.</p> <p> </p> <p>I have to personnally drive go CPT to fetch him, very stressful. He might new to passengerbus, and he is foreigner, but I am very ashamed what South African Intercape not nice attitute and not so helpful towards him. Very ashamed and sad.</p> <p> </p> <p>His vacation is almost over soon, I want really use same Intercape bus service for return trip, but such situation leave me no choice, just afraid that Intercape office still unfairness refusing.</p> <p> </p> <p>I wanted ask the the second ticket which he did yet making, refund or alternative way. So that I peace a mind?</p> <p> </p> <p>The ticket number unused is : ********** 107AB799. Ref number is: ********** 9/32430</p> <p> </p> <p>Very disappointed</p> <p>Dirkie Ebersohn</p>