NOT CLIENT CENTERED - REFUND

Good day

I booked a bus with intercape from Orkney to Mthatha on the 27th of March 2026 arriving on the 28th.

On the ticket I indicated that the travelling is with the baby, however the InterCape website didn’t prompt me into paying for the baby and I was not aware that the child pays from 24months.

Here’s the ticket number: ***AP510

I was then advised that I must return back home as there’s no space for the baby & they declined the option to have the baby on the lap.They will however rebook the bus for next day or issue with a voucher. When I called the head office on the 28th of March? I was told they can’t rebook since the bus was for the previous day and that the matter is under investigation.

I then book another ticket for the 28th of March while I am waiting for the response. Same travel from Orkney to Mthatha departing at 21:25pm.

Ticket number: ***IY663

The bus arrived now the booking included the baby which is 2 tickets. The bus got stuck in Bloemfontein and only left at 3:00AM in the morning. Another bus was arranged and it didn’t have enough space, I had to put my baby on the lap and not on the chair as the bus couldn’t accommodate all passengers.

I kindly request for a refund for the 27th Of March and the one for the baby on the 28th of March since from Bloemfontein she had no seat due to limited space.

I feel intercape was unfair and mistreated me. They only allowed the baby on the lap because it was now them that had a problem with their bus.