No responsibility!

<p>We always make use of intercape's sleepliner services. About 6 times a year at least and 10 times most between 4 family members. It is convenient and comfortable and a brand we thought was reliable but their customer service is awful.</p> <p>We booked 3 tickets for 3 passangers at computicket to board a sleepliner bus from Uitenhage to Jhb. The 3 passangers arrived on time and was patiently waiting to board the bus. The sleepliner arrived and the 3 passangers was then told that they were supposed to have boarded the main liner NOT sleepliner. They were left behind by the bus. We then phoned the head office who told us theres nothing they can do about our R1407 tickets and we'll just have to book other tickets.</p> <p> </p> <p>My problem is... The passangers arrived on time for both busses and no one tried to get in contact with us to find out what is going on. I mean 3 people! Just left behind without as much as a phone call to find out whats the story. If they called us at the time the confusion of "main liner" and "sleepliner" could have been sorted and they would have been on the bus as they were literally looking at the bus not knowing that, that was the bus they were supposed to be on.</p> <p> </p> <p>My question is now, what happens to the money we spent on the ticket? Clearly no one is prepared to help us by rebooking. They just happy to take our hard earned money and tell us that theres nothing they can do. </p> <p> </p> <p>We have been loyal supporters but that loyalty ends here. We spoke to 3 different people when we phoned and all of us told us there's nothing they can do. That we should just buy new tickets.</p> <p> </p> <p>Thank you very much but if this is how you conduct business, we'll rather take our business somewhere else.</p>