No response yet on Intercape compain via Hellopeter: worst experience trip on Intercape Sleeper
<p>My 2 young aduld kids returned from Cape Town to Vanderbijlpark by Intercape Sleeper Bus on Wednesday 04 Jan 2017 @ 17h30pm to arrive on Thursday 12h30pm in Vdb. Worst experienced trip ever!!!</p> <p>On boarding in CT, my son carried 2 bottles of expensive wine, being a gift, as hand luggage. It was confiscated by the bus driver/attendant in a VERY rude and impatient manner. Shoved into a broken outside zipper bag on my son's luggage by the driver and thrown into the bus luggage compartment with other luggage on top of it. My son mentioned that the bottles of expensive wine might break. The driver then remarked that its not his problem OR concern.</p> <p>My 2 kids then boarded the bus and the nightmare of disgust began!</p> <p>The bus was FILTHY to say the least with a nauseating smell of urine which was all over in the passage.</p> <p>The following was not working at all;</p> <p>Aircon</p> <p>Overhead reading light</p> <p>Speakers </p> <p>Toilet</p> <p>No toilet paper</p> <p>Toilet door could not close</p> <p>No water for handwash</p> <p>Some seats broken</p> <p> </p> <p>All of this not comming cheap @ R1080 pp one way!</p> <p>This is UNACCEPTABLE!!!</p> <p>WHAT is going to be done about this. I expect a response from Intercape via Hellopeter as i did contact their call centre on 08 Jan and been told they'll get back to me immediately after just listening to the first half of my complaint. </p> <p>Needless to say ... STILL WAITING FOR THE CALL </p> <p> </p> <p>TRIP INFO;</p> <p>Ticket nrs;</p> <p> ********** 105PQ160</p> <p> ********** 105ZE894</p> <p>Dept: Cape Town on Wed 04 Jan 2017 @ 17h30pm</p> <p>Arrival: Vanderbijlpark on Thursday 05 Jan 2017 @ 12.30pm</p> <p>Route no: 2105 IS</p> <p> </p> <p>This company is worth ZERO STARS !!!</p> <p> </p> <p> </p> <p> </p>
So, ... today i was contacted by a mr Masi from Intercape. He presented me with an apology on behalf of Intercape for my kids bad experience with the trip they made back from Cape Town to Vanderbijlpark ... BAD ATTITUDE BUS DRIVER and BUS IN VERY BAD CONDITION ... And this apology now concludes the whole unpleasant matter as far as Intercape is concerned. Although the bus driver will apparently be called in for a hearing at some time or another . He did also admit that the aircon, toilet, reading lights etc did not work, but seeing that ONLY A FEW passengers complained... he did not take it as to be something to serious or be concerned about! Wow ... According to mr Masi's manager at Intercape this is now the end of it, seeing that they now have apologised! Apparently she is not interested to discuss the matter with me herself, as i requested mr Masi. No gesture or offer to reimburse me for services i PAID FOR IN FULL and NOT RECEIVED, or even a offered discount by anyone from Intercape.
I am sick and tired of bad customer service that we just have to accept and make our piece with, by big companies who rave over their excellence and then just look the other way when confronted with bad service delivery at one hell of a cost for their customer's account!!!
So, ... today i was contacted by a mr Masi from Intercape. He presented me with an apology on behalf of Intercape for my kids bad experience with the trip they made back from Cape Town to Vanderbijlpark ... BAD ATTITUDE BUS DRIVER and BUS IN VERY BAD CONDITION ... And this apology now concludes the whole unpleasant matter as far as Intercape is concerned. Although the bus driver will apparently be called in for a hearing at some time or another . He did also admit that the aircon, toilet, reading lights etc did not work, but seeing that ONLY A FEW passengers complained... he did not take it as to be something to serious or be concerned about! Wow ... According to mr Masi's manager at Intercape this is now the end of it, seeing that they now have apologised! Apparently she is not interested to discuss the matter with me herself, as i requested mr Masi. No gesture or offer to reimburse me for services i PAID FOR IN FULL and NOT RECEIVED, or even a offered discount by anyone from Intercape.
I am sick and tired of bad customer service that we just have to accept and make our piece with, by big companies who rave over their excellence and then just look the other way when confronted with bad service delivery at one hell of a cost for their customer's account!!!