No refund or Exchange on wrong information serviced

<p>Hi, I bought an intercape bus ticket for someone at shoprite from Port Elizabeth to Cape Town. I didn't know where the departure location was so i asked the lady who was assisting me and then she told it was in town terminus. The person i bought the ticket for waited for the bus but it never came. i called intercape to ask where the bus was, i wast told the bus has already departed from Greenacres which is different from what i was told at shoprite. This morning i went to shoprite to ask for the ticket exchange and the manager refused to exchange or refund. i went to intercape they also refused to exchage. please help, the ticket was R500.</p>