No customer satisfaction

Whom it may concern,

On Friday the 28th October 2022 my husband was discharged from Grootte Schuur hospitaal and we are staying in Leeu Gamka and I urgently need transport for him and booked on the Intercape bus ( Full Flexi R380, Ticket no ***KC631)

He got the bus in Bellville 17h45 ..I did not know how the tickets worked due to its the 1st time I had to book a bus ticket so I took the full flexi with the though he will had a comfortable seat as he was just discharged with a heart condition..it was the opposite..I spoke to a lady at bookings today ( 31 10 2022) and she explained the difference between the tickets and the pro's and con's..now I do understand that

My concern is as follows. The bus was over loaded, like sardines in a tin, and the seats back rest adjustment lever either did not work or was missing..this is not acceptable

Next to my husband was a lady with a baby and to sit up straight and not comfortable for nearly 6 hours thats pathetic and when the one lady complaint the bus driver told her the mechanics are in Durban and that's not his problem the lady must phone the office..I am sure that the bus driver was tired of answering all the questions in the state that bus maintenance are but is that the way to treat the customers that is an income for Intercape..or is it all about the income and no service to any customer using Intercape?

People cough and is sick without wearing masks and when they ask to either move the lady to another seat or tell her to wear a mask..the answer was just she can not use the front seats its for security (which was open the whole time and not in use) and she is a woman and you can not tell a woman to do anything they got their own mind..this is bull!!

The advertising playing whilst holding for a operator is not the same service and conditions the busses are given to their customers

This is the first time using Intercape and to an utmost frustrating and disappointing experience I would not recommend this service nor transport to any one. I am really disappointed to say the least

Regard Rina van Eden *** Show quoted text