No care for Passengers

GoodDay

My sister Yolanda Libalele( ********** 106TZ203), the bus left park station @18:00 on 14/12/2018 and it was scheduled to arrive in Bellville bus station @13:15 on the 15/12/2018. The bus stopped working at Beaufort West at approximately @10 am on 15/12/2018 passenger were informed a mechanic was on the way. After 2:30 they bus started moving again with no mechanic arriving at all. Then after it passed Worcester @ approx 15:00 the bus got stuck again still no mechanic even as i write this email its stuck. Where is the mechanic. The sun is setting and my sister still travel from Bellville to Stellenbosch. The reason she chose intercape was because of the time of arrival in Bellville. I took the initiatuve to call intercape on their helpline ********** 400 i spoke to 3 customer services consultant one being Tarryn. After some time of waiting and my airtime being finished, i was told at the end that the technician arrived and the bus was moving again. Surprisingly when i talked to. My sister after the call from intercape helpline she says there is no such thing they are still stuck by a mountain some kilometers outside of worcester. No mechanic, no alternative bus coming and no urgency at the side of intercape.

Extremely disappointed at your service.

Regards Yoliswa Libalele