Never will I ever book with them again!

To whom it may

I am very disappointed of the service received from Intercape.

I have booked 2 tickets to Cape Town from King Williams town and was supposed to leave with the 16h20 bus.

When I got to the bus station at I was told the bus left the station early, one of the agents at the bus station offices named Ziyanda tried tracking down the bus and advised that we try and drive as it has just left and that we will reach it at Stutterheim bus stop.

We had to hire and pay the driver R350 to drive us to Stutterheim and when we got there we were told it just left for Queenstown and again had to pay the driver another money for petrol which was R400 and we drove to Queenstown once we reached there, we were told at the offices that they can not track the bus down so we had to wait at the station and we did that for an hour with no assistance and that is when we started calling the customer services and we were assisted by an agent named Bukelwa she advised that the bus was on route to Queenstown still and they made arrangements for the driver to wait for us but that failed as well as we waited with no sucess instead bus SD-8121 arrived and we tried pleading with the driver to give us a lift until we reached our booked bus which was SD-8122 and the driver said his bus was too full and he was not allowed to make space for us.

Once again , I had to call in the contact centre , using excessive airtime as the lines are always busy but eventually Luthando the agent answered and advised that the bus was on route to Cradock and would be at the garage at 20h40 once again I had to pay petrol to my driver for R500 to now try and drive to Cradock when we arrived at the garage it was 20h35 and again waited for the bus but with no sucess when I called again Luthando advised that the bus had already left.

I had to sleep at the garage with my 9 years old daughter who suffers from Atshma through the rainy weather of Sunday and in the morning of Monday had to again make bookings to Cape Town only to arrive in Cape Town today (Tuesday).

A journey that was supposed to be 8 hours turned into 3days of nightmare along with unesecarry costs and unsafeness yet am told that I will not be refunded, if that is the case a solution needs to be provided as I do not accept the treatment and service I have received from the company as a whole!!

Regards,

Good day,

I have been waiting on your response.

My daughter has been sick since we slept outside at the garage on the Sunday of the trip.

I am down in debt because all the money I had to pay the driver to try and keep up with the bus that left me.

I need answers from Intercape!