Negligent Intercape Drivers lost my luggage bag.

On Friday the 03 January 2020 I took an Intercape bus number 207 from Qumbu Total Garage at 19:00PM and my destination was Pretoria 04 January 2020 08:00AM. The bus travelled safely and to be honest I cannot complain about the trip.

The nightmare struck when I arrived in Pretoria on the 04 January 2020 around 08:45 as the bus was a bit late which I don't mind.

I went off the bus at my destination (Pretoria) and went to collect my luggage. I gave the driver the sticker and pointed the bag that I thought was mine. I was so shocked when the driver told me that the luggage tickets did not correspond with the sticker on the bag. I took the bag and checked the items inside only to find out it was not my bag. I then realized that the drivers gave my bag to another passenger who had a similar bag. My question was, even if the bags are similar what are the luggage tickets for if a bag can be given to an incorrect passenger.

I then decided not to take the bag that was left which does not belong to me and the drivers said they will investigate and take the bag to the depot hoping that someone will phone to look for his bag till today my bag is still out there and Intercape is just saying they are investigating. What devastates me is that they do care to give updates on my complaint. I have to follow up every day and ask them what is going on.

I did log a complaint on the 04 January 2020 with a lady by the name Tasneem and she gave me a ref number C112716. I have emailed them a numerous times with no response.

Second question I have is, Is it so difficult for Intercape to trace passengers who booked tickets with their ID numbers and Cellphone numbers?

The drivers were negligent with my luggage and disciplinary actions should be taken against them.

In the bag I lost all my belongings (Clothes worth 14K, Wallet, Car and House Keys and my ID).

I will never use Intercape again sorry. I just wish no one goes through what I went and currently going through. Intercape has failed me as a client. I am not bitter but sad with my loss.