Need to compensate me

On monday the 28 November 2022 bus was later with more than 2:30. The did send that pathetic sms. When we get to johannesburg have to waiting because of two passengers that were connecting to mpumalana. I get that drivers have to make sure they are sane. 20 plus passengers were not important. Our safety was not important. Bus smells, no plastics to put trash, toilet not working, bus dirty. They over book, the was no passenger who didn't have a sit.