Mxm

I am highly irritated at the fact that I tried calling Intercape a day before my departure to ask them to reschedule my trip to Capetown, unfortunately I was made to hold on the line for a very long time only to be told our call center staff is experience high call volumes. I tried the entire day to call NOBODY answered, I tried calling in the morning no answer. And now, I have had to rebook my trip to capetown at another cost to me!!! And this is honestly not nice. We need an option to be able to rebook our own reschedule times. I am not refunded my money. I hate everything intercape at this point.