Mistreatment by the Intercape employees.

My experience with Intercape has been nothing but a disappointment.This morning i was to travel from KWT to GRAHAMS TOWN apparently the bus got there at 04:21am as Angela and Jessica Heneke from the customer complaints stated and departed at4:25 at which that was the time i got to the Bus station.My ticket stated that the bus leaves at 04:35.No one contacted me to let me know about the bus leaving earlier and when I had arrived which was at 04:25 it had long been gone.I have logged a complaint with the Intercape customer service department and all i got was "I should have been there 30min before the bus departure time" which was 04:35 and not 4:25.I am frustrated because the last 2 people i spoke to showed no interest and just kept telling me that i should have arrived 30min before departure time which was 4:35 and not 4:25.I want the fee i paid for because now I ended up having to pay for another fee to travel to GRAHAMS TOWN.They showed not to care and kept repeating the 30min arrival statement over and over again as though I'm stupid and that I'm not entitled to complain because it's my fault that the bus did not leave at the stated time on the ticket.Angela was very rude kept speaking over me.I am very livid and would never recommend That Bus service EVER.