miss informed customer blamed for service failure

I did a booking on line and advised the agent that I am travelling with a bike. Nothing was said about fees and the bike being treated as a parcel. Boarding at jhb I am advised to pay R350 for a bike and a paid R290 to travel to bloemfonten. Ended up not taking my bike that i was meant to enjoy on my holiday. Had i know, i would have driven myself to avoid such a pathetic service. <br> After complaining on their website, i get a call that is all about protecting their colleague, after 4+ calls from cape town i get an apology. I could have accepted the apology from from the 1st call not the 5th call after replaying the call. pathetic sleepliner service!!!!NO MORE