MISLEADING INFORMATION AND POOR SERVICE

I purchased a return ticket from WINDHOEK to PRETORIA via UPINGTON. Upon my arrival in UPINGTON at 7am MONDAY 7TH MARCH 2016, I was checked in by FELICIA at the UPINGTON STATION. I presented her the Intercape Ticket that I received from the Intercape Office in Windhoek, which contained all the ticket reference numbers for both trips. However, she demanded to see my \RECEIPT\" as proof of payment for the ticket and was very reluctant to allow me to board the bus as she did not want to accept the ticket I produced. However after an argument and me informing her that I was never given a receipt at the WINDHOEK OFFICE and was only given the ticket, she eventually allowed me on board the bus. But she however told me that my return trip ticket from PRETORIA to WINDHOEK is INVALID and that I will have to purchase another ticket. This is a shock and surprise to me. I have traveled from WINDHOEK to CAPE TOWN several times and never have I been asked to produce a receipt. I refuse to purchase another ticket. Ticket reference for UPINGTON to PRETORIA is ***JB174. Ticket from PRETORIA to UPINGTON is ***JB174. Ticket from UPINGTON to WINDHOEK is ***JB174"