*****med, Ignored and ****** by Intercape Staff – Horrible Experience!*

I am writing this review with deep disappointment and frustration after a horrifying experience with **Intercape Bus Services**

I forgot my toiletry bag on a bus from Ballito to Johannesburg. Upon realizing, I immediately contacted Intercape’s Park Station branch **multiple times** from **7:00 AM**, trying to confirm the bus’s arrival so I could collect my bag. **Not one person was helpful.** I was put on hold endlessly, **hung up on**, and even **shouted at** by a female staff member who told me to **stop calling their services**. The **rudeness and lack of professionalism** were shocking.

Eventually, at **16:45 PM**, I got through to a helpful lady who informed me that I could collect my bag at **Bosman Station**. When I arrived, I gave a description and reference number — only to be met by **two extremely rude staff members** (a Black lady and an Indian man) who demanded **R500** to release my bag. This is **not part of Intercape’s official policy**, so it was a clear ****.

To make matters worse, **my bag had been emptied out** and all my belongings were missing. When I questioned them, they suddenly changed their story and said my items were at **Atteridgeville Station**, and I would need to **pay again** to get them.

Two police officers who witnessed the chaos stepped in and helped me ask the right questions:

* Why was my bag emptied? * Why was I asked to pay R500 for a lost item when that’s not part of the policy? * Why were the staff **avoiding us** and hiding in the back room?

A Zimbabwean staff member at Bosman even admitted that they **“thumb suck” parcel prices** and fees at their own discretion. This is *********ion**, plain and simple.

Despite calling again to confirm procedures, I was told once more that **there should be no charge** and my bag should have been kept intact. Clearly, there are people working within Intercape who are *******ing, lying, and tampering with customer belongings**.

This was not just bad customer service — this was a full-blown ****** and theft operation** disguised as a transport service. I will never use Intercape again and urge others to be very careful.

**Absolutely unacceptable.**