Management of breakdown on journey

Intercape coach left durban at 11am on 14 Aug 2015. It broke down near Mooi river due to radiator problems. The drivers reported it to the head office who advised that a mechanic will be sent. The mechanic arrived and could not fix the problem. resulting in us waiting 3 hours before arrival of another bus. Intercapes service is deteriorating. Can they make sure a coach is in condition to make a long distance journey. really now. We reached johannesburg after 9pm. This is unacceptable. waiting on the freeway for so long with no facilities. They getting like roadlink.