Luggage missing while aboard Intercape

I was aboard Intercape from Johannesburg to Harare. When I got to Harare, some of my luggage was missing from the bus. I reported this to the Intercape officials who were present and proceeded to escalate this to the manager. I was referred to the Intercape HQ where I spoke to 2 Intercape representatives. Intercape referred me to a clause in their T&amp