Lost Parcel

I used Intercape parcel services on the 01 August 2015. I couriered 2 boxes from Johannesburg to East London, only one box was delivered in East London but strange enough the second box was and is still missing, my irritation is that nobody wants to explain to me what really happened to the missing box.<br> <br> I went to Intercape Park Station to find out what happened and they gave me their CT nr which I called and CT gave me EL nr which I again called and EL referred me back to JHB, I went to JHB and I was told that the parcel was recorded and loaded to the EL bus on the same day, (01 August 2015) and that they will ask the driver what happened to the parcel, I even sent an email to the Head office and no one bothered to respond and I called twice this week and nobody wants to take responsibility instead i'm given empty promises every time I do a follow up. All I want to know what happened to the second box PLEASE.