lost my luggage bag

Dear Intercape

I am writing to inform you of the completely inappropriate behavior of one of your bus staff at Intercape in park station in Durban. Manager name Terence and Scelo Mnguni, but I believe he will be easily identifiable from the following information.

On the evening of Thursday, Februar y 15 I was riding on the number 155 at Johannesburg park station. I have ridden this bus to Durban was shift to 10pm bus because our 9pm was delayed.

My stop is at the beach,as usual eveyone took out their bags mine was not there,had to drive back to park station to. Check still no Luck. We got there at 6h30 am we only got attention at 8h40 to view the footage where in the morning we waiting for The manager to view at first was told must get authority.

When bags are offloaded you give the porter your bag number then you given your bag. Funny how my bag was taken out off the traller while i am still inside the bag, it shows that my luggage bag was not put back on the trailer and left there the lady by MS Mbanjwa took her bag and mine seen on the footage

When My friend booked for our bus they took our ID number,address,cellphone number,full names,and alternative number and funny fir MS Mbanjwa they have her initial one cellphone number that is not working and registered. Went to small claim court where Mr Naidoo refused to sign the paper from court. Was told that a report is logged they will call me its Sunday now no feedback from them poor ****en service i am leaving tomorrow my plane ticket was inside

Sincerely,

Nomahlubi Radebe