LOST LUGGAGE

The Intercape bus staff lost my luggage. upon disembarking on at my destination the staff could not find my luggage. The Staff took my phone number and informed me they would call me when my luggage was found. this was strange to me as before the staff took my luggage I was given a token that I would then need to give them in order to receive my luggage, I assume that this is the company's security measure. This did not sit well with me as I suspected a cover up, I then called their call centre and laid a formal complaint. I was promised that they would look into the matter. A few days later I called again having not received any correspondence from Intercape, I was then informed I would need to submit a police affidavit of the items in the bag I lost. I did this and after 5 days of waiting there has been no communication for Intercape to even acknowledge me and my issue with them in any way. I still have the token I was given for my luggage so I then question how my luggage was lost or even claimed by someone else if I still have my luggage token.

The lack of communication and correspondence from Intercape is unjust as the have yet to even formally acknowledge my complaint and issue in anyway the the last 17 days. This is a very poor experience and I would never use their service again.