Lost belongings

Intercape, I am soooo disappointed in your service. I forgot a bag full of may accessories, and few things in it from Durban. I called your customer service soon as I realised that I forgot my bag and even drove back to Pretoria Station to check if the bus was there. I had to again call your call centre to make sure that I give them the details and your assistant said someone from Intercape will call me when they found the bad. To my surprise, I never received a call from anyone at Intercape. I had to again drive all the way to your Depo with the information previously given to the call centre.

Upon my arrival, I explain my situation and there it is, my black bag, which was handed in around 9/10 this morning, with all the accessories missing, which was found and I never received a call that my bag was found. The driver of bus 053explained to me what happened he left the bus at the Depo with the mechanics and thestaff that cleans the bus. He said it is likely that I would get my things back.

I took it upon myself to call, notify ad make any means of communication with Intercape customer care line, and staff to avoid things like this that personal things can be taken out of a passenger's hand bag and not account to it being missing. I lost 5 pairs of sunglasses, perfume, lipsticks, 3 pens, clothes, and maybe other things I haven't seen yet.

Management and staff of Intercape, I hope you improve your services of lost and found and make sure that whatever is left inside the bus, is returned to its rightful owner as is.

I was told by a staff member that things go missing all the time...money, laptops etc etc....so my sunglasses and what I lost are nothing compared to what people loose in the bus?? A lousy, insensitive, meaningless apology was said, but...

This was and is the last time I travel with @Intercape buses. After all, first impression lasts. A painful lesson was learned