Left stranded by Intercape on the road for more than 6 hours

I am appalled and hereby express my dissatisfaction for poor service rendered by Intercape and would like to claim for reimbur*****t in respect of my trip that was cut off due to poorly check/inspected bus that as a result had a mechanical breakdown which left me standing on the side of the road dehydrated, hungry and with no communication, apologies or courtesy services, passengers were stranded for more 6 hours in Piet Retief where those who could arranged alterative transport to their destination, and i was one of those. I had to self arrange for myself for alternative transport due to urgency of my traveling purposes.

My bus was from Johannesburg to Empangeni, however, it only took me as far as Piet Retief. Bus details and date of the tripe with reference number - Reg - ICG216GP, Ticket ***, Date - 5th October 2023, Time - 08:00 to 17:25.

The breakdown was axectly at 15:00 and I stood there until 20:00 with no thorough communication from anyone from Intercape.