Lack of compation

As their fine print suggest that if you are late to catch the bus you forfeit your payment. It was a bad experience for us when our family had to return back to Botswana (Gaborone) on Sunday (2023.05.21) on a bus of 13h30. We missed the bus by 5min. It was after advice that we got from their office that we can phone someone who was allegedly on the bus to notify the driver that we will catcher the bus at their next stop. Getting there we were told the bus had left for Rustenburg.

We then gave up and started planning for them to catch the next bus on Monday. Raising the money for 3 people and the financer being a pensioner was an ordeal. Times are hard and one of our options was to contact Intercape with the hope that they might listen to our plea for either transferring our tickets to the next day or possibly discounting our next trip by possibly refunding us a portion of the actual money paid for the missed trip. We were hoping that after we wrote to them, they might suggest a workable option for both us and them. It was unfortunate to be told once more that they cannot help us, and our money was forfeited.

Despite all this experience written in their fine print, the lack of exception by the company left a bitter test in our mouth. We unfortunately raised money to book on their bus for the following day to get back to Botswana.

This company is our preferred bus service as we go back and forth to SA. WE ARE DONE USING THEM. THEY HAVE SHOWN US THEIR SIDE OF LACK OF CONSIDERATION AND COMPATION BY HIDING BEHIND THEIR RULES.