INTERCAPE'S SERVICE IS SHOCKING

So my first Intercape trip was on the 10 May 6:35 the bus arrived at 7:00 we left at close to 20:00. On the way we had a fire and managed to hit a Taxi so the trip took for 20:00 until 7:00 the next morning from Bellville to Knysna. In the accident I got a major bruise and other were injured. No we were not compensated. Reference: ********** 131WB425 The response was they had no control and can only apologize.

I used them once again as my boyfriend assured me he used them and it was ok. After work a 4:30 I arrive for my trip at 18:35 at 19:30 I call as i heard no announcements (please note I have terrible eyesight and cant see the bus and rely on the announcements) I did not hear a single announcement for the bus they say 41 people got on the bus at that stop (I am sure I would see that many people get up to board a bus) I had checked in a 18:09 on my ticket. When I called that night I was told theirs nothing they can do I can buy a new ticket. Citiliner over heard and graciously helped me out. So I didnt have to stay as a single girl alone overnight at the station (ubering to the bus in somerset west was not an option either)

So I complained that night now I get no refund or anything as has to be within 7 days apparently my phone call doesn't count???!!. No there is a call and I can guarantee they did not announce I was waiting and booked. I just cant see well. One the phone I was told they cant help me at all if I knew I could get help in 7 days I would have they make up rules as they go it seems.

My email is ********** and if you want the proof I have I will gladly send it. I asked for a partial refund for either and received a no sorry. They can pull up camera footage and you wont hear an announcement. I waited for it. They say they did but obviously their employees would say so or they would be in trouble.

All I expect was a partial refund or SOME thing not even the full amount. But nope.