Intercape's lack of service and uncouth staff

I am deeply appalled by the service and planning of Intercape and their staff. Firstly the coach was late to depart due to moving around of passengers into diffenrent coaches. The coach that I did not pay for, I book Mainliner for a reason and that Tourliner is definitely on your budget liner realm, it not comfortable for such long distances of over 800km. At least when the company has done booking errors they should not subject people to downgrade their comfort to serve their planning mismanagement. This was on Bus coach booking 0131M. Absolutely appalled by your staff that was doing the intake replying to me saying: "It is not like you will do anything about it because you're black like me and nothing is going change about you complaining." That is an insult to your company as a whole that you allow staff members to treat clients in such a manner. Horrible service all round, despicable behavior and uncouth responses show such disregard and disrespect to service. Disappointed to know this is the level Intercape has now stooped to.