INTERCAPE WORST SERVICE EXPERIENCED.

We booked a ticket for our daughter at 16:26 online on the Intercape Mainliner from Laingsburg to Beaufort West . They have been waiting for the bus as per instructions 30min before departure at 17:55. We arrange additional transport in Beaufort West from 20:00 to pick up our daughter on her arrival. It's 19:26 no Intercape bus have arrived nor any messages received of delays in laingsburg. I contacted the Intercape contact/support services the only thing this employee can tel me there is no Refunds, the bus had operational issues. For a National Bus Services this companies values and services have dropped way below par. This is unacceptable and unprofessional Intercape only worry about people's money and no service delivery or dignity towards consumers