intercape worst service

I would like to share a disturbing story about my experience your trusted brand Intercape. in October i booked return tickets to botswana, on the day of my return to south africa i found out that intercape had cancelled my tickets and was left to find alternate transport in a country i dont know. after i made it back to south africa ,i contacted them and requested a refund and they said it will be paid in 4 weeks, i am on week 6 and they havent paid and when i call their refund department im told that they dont know why my refund wasnt paid and they keep on making me hold on the line. while holding the line i decided to write this review just to demonstrate the amount of time ive been holding on the line. AMANDA M the call center agent at the refunds department is really sleeping on the job. I wont be taking any intercape bus anytime soon.