Intercape, worse service.

It is with great dissapointment that I write this letter to Intercape.

Today(16 August at 16:30)Myself and my girlfriend took the bus from Windhoek to Cape Town. We chose Intercape because of the good service that we have received, and were excited for the long journey home.

All of the above was very short lived though.

A couple of hours into the trip, once the sun had set, it was time to get some much needed rest, myself and my lady tried our best but it was difficult due to the cold air blowing through the bus. There were a few of the passengers complaining about the cold air. I managed to get hold of the drivers and asked them to turn the tempreture higher as people are going to get sick and its impossible to sleep. They advised me that it would be adjusted, BUT NEVER WAS!!

It took me three encounters with the drivers, with no luck, it was like driving in a fridge.

The short coloured driver told me that there are policies and that there is nothing that he could do, he even had the audacity to ask me “why is it only you thats complaining?” (There were a few passengers complaining, and that had also gone to speak to them about it) I was so disgusted that I just walked away as I could see that the discussion was going to get very heated, and that he was not lsitening to any sense.

Earlier on in the trip I had advised the same driver that my leg rest was broken, to which he responded “ok”

When all of the above transpired I managed to ask him why he hadnt offered me another seat with a leg rest thats in working order, or atleast apologize, to which he rep**** to me “ what do you want me to do? Am I a mechanic?”

Once again i was beyond disgusted, and this was in the pressence of another passenger that had also complained about the cold air.

All in all, I have come to this conclussion.

This driver is not passionate about what he does, and Intercape prides themselves in their passion.

I would love to hear from management with regards to the matter, as I am a paying customer and expect alot better from the company.

Regards Josh