INTERCAPE WONT HELP!

My friend lost a bag which basically contains all of his clothes as well as his ID.

He has attempted reaching out several times for assistance with no luck.

His name is Siyabonga Malaza.

Ticket number: ***EA819

I am happy to share his contact details if needed but he has emailed you guys already!!!!!!

It is grey bag, it has a TOTAL logo on it.