Intercape wants only your money but no attachment!

On 28 January 2021 after 11h00, I booked a bus at the Intercape offices in East London Windmill to travel to PE on 29 January 2021 to attend to a crisis at home. I normally drive but due to my mental condition, it was deemed feasible to travel early morning by bus and not drive. I was told at the booking office that the bus will depart at 5h45 thus I should be at the office by 5h15am and a shuttle will take us to KingWilliamsTown and a bus from Prerotia will take us to PE. This morning I'm appalled by the disgusting customer service of incompetence and disregard for paying customers!! I got to the bus station at 5am, I waited till 5h45 to depart for King Williams Town using their shuttle, the connecting bus is nowhere on site. The intercape office in KWT opened at 7h20 thus I had to call to establish why there are delays. The answer was that the bus had a breakdown in Queenstown end of story. Yolanda on the other hand told me that there are no guarantees with buses coming through on time because of the fine print they assume people in depressed states read. In fact, you get the fine print having purchased your ticket. This company has no decency to notify its paying and loyal customers via text regarding impending delays instead their fine print and clauses are only meant for the purpose of protectingthemselves from litigation not regarding the needs of their valuable clients they claim to serve. This is the worst experience by far. Not having to inform me of the delay has impacted on me in every possible way. Intercape, I paid for a service and safety on your bus and what I have received is a cheap reflection of the type of vultures you are!