InterCape Unprofessionalism and Dysfunctional Bus

My bus from Johannesburg to Cape Town via Bloemfontein was delayed for three hours, or at least that is the first lie InterCape told us. I advised InterCape that I could not wait for three hours, as I had to board another ride at my next stop, which I have now subsequently missed.

In this respect, I requested a refund as it was still early enough in the day to catch a bus with another carrier then. They then told me that wasn’t possible I could change the date or time to an evening bus. I found this to be very condescending given that I had just told them I had another ride to catch, what good would an evening bus or date change do me?

They blatantly refused to give me my money back. I pleaded with them to assist with alternative plans or provide another bus. To which they declined. The bus arrived 4,5 hours later, all this time no one was communicating with us. When we asked what the eta was we would continue to be **** to with the generic answer “just now” for over 1,5 hours.

When we finally got into the bus I asked the Driver what to the eta for my destination was, he said we were actually waiting for another bus, because this one was leaking too much, I then asked him when this other bus would arrive he had no answer. So in essence, these InterCape people made us wait for a dysfunctional bus, when clearly alternative arrangements could have been made earlier in the day. We then waited another 30 minutes for the other bus that never arrived.

As I write I’m seated in the dysfunctional bus I was told a few minutes ago was leaking too much to be on the road, it is now miraculously roadworthy. So on top of having an utter disregard for the commitments of their clients, or safety arriving in towns we do not know at the dead of night (I booked an early ticket for a reason), they also do not have a regard for our lives clearly; so focused on ensuring that they keep our hard earned money in exchange for unprofessional, potentially fatal and mediocre service. Unfortunately, at this stage I have no other choice but to be here, if I had a choice or my money back I would not be taking this risk.