Intercape Unacceptably Bad Service & Poor info

Payment with amount of R 4975.00 were made on 18/10/15 for 4 persons travelling SA to Nam.<br> I noticed on tickets received that 1 passenger's surname was miss-spelled<br> Via phone Agatha insured me this would not be a problem<br> Had to change departure dates due to unforeseen circumstances.<br> I contacted Gadidja via email on 24/11/15, situation was explained to which she rep**** that date changes was possible for extra amount of R735.25.<br> Amount of R735.25 was paid on 2/12/2015.<br> Gadidja confirmed money's been received and prior arrangements will be made by herself to rectify date-changes.<br> She also confirmed that busses do travel on daily basis on route SA to Nam<br> Passengers was not allowed onto bus as according to them no payment for tickets was received.<br> Pierre confirmed that money received was never transferred to new tickets.<br> He also promised that his supervisor would rectify mistake and book tickets for Monday 11/01/16<br> However, departure dates on newly issued tickets stated Tuesday 12/01/16<br> Chennet informed me that no busses were travelling on Mondays after both Gadidja & Pierre confirmed that a bus was available on Mondays<br> Pierre & Chennet also noticed that I was over-charged by R600.