Intercape time keeping procedure

The bus left me on the 26th December. I tried calling the offices twice to inform them that I was running late but the phone was not answered. When I arrived at Park station I was informed that the bus left 5 minutes ago. The Intercape employee informed me that there was nothing that he could assist me with because I should have called. I tried showing him that I did call but he didn’t evens bother looking he just kept calling people behind me to assist me. When I went to the Intercape counter I was just informed that there are no busses. This resulted in me paying a additional amount of R800 for a taxi. I am very unhappy because they say we must call but evens when we do so they do not answer their phones. On the 30th bus was meant to depart at 15:45 at Idutywa but the bus only arrived at 16:00 but they didn’t evens send us sms’s informing us of the delay. I feel like we are really not valued as clients. My understanding was that if you are late you should pay a certain percentage for another bus but I guess Intercape operates different.