Intercape stole my belongings!

Booked a bus ticket on the 12 April 2023 from Pretoria to Klerksdorp. The scheduled time for departure was 13h00. I arrived there 12h40 and the bus already departed for Johannesburg. After struggling to do next, they said to me they can give me a LIFT to Joburg then I am on my own to get to Klerksdorp..... Really!

When we arrived at Johannesburg I had to check in to the Intercape offices, There because of a black label bag a carry my things in around they opened it and took all my beers. If they tested me for alcohol, that's then a different story! I was sober. That was still my property, and I feel they had no right taking my belongings.

And another passanger told me the bus already left Pretoria half an hour before their scheduled departure time.

I will never use their services again.