INTERCAPE SE GAT!!!

I contacted the call center at 20:15 last night 03/07/2019 and your customer service is ****.

Due to your information about my bus trip, I missed it as you did not stipulate if I need to be Northbound or Southbound in Midrand. I had to pay for another ticket which is utter ****.

The call center lady stated that I needed to phone in to confirm which is absolute ****! SERIOUSLY!!!!!

Your ticket should of stated all my details so I did not miss my bus which it did not as I was Northbound and seemingly needed to be Southbound.

I want to be reimbursed R300 for your mistake as i am now only leaving tonight at 8pm 04/07/2019

Thank you so much for the lack of information buy Intercape and for ****ing up my journey!!!