Intercape ******** and liers

To start off the bus trip, we had a bus driver who was saying that he struggles to see at night, then having him skip the Belville stop, as per his words "I am late, and will not stop at Belville". When contacting the Intercape 24hr customer service, I was told it was the driver's fault and that alternative transport, from my side, should be arranged (nevermind that half the bus was supposed to get off at Belville). After laying a complaint, I received a phone call once again from Intercare, feeding me some story that there was a motor vehicle accident on the R300. First of all, there are multiple ways to get to Belville, so no excuse going straight to Cape Town depit, second of all, I work for an Ambulance service, and my colleagues confirmed there was no motor vehicle accident that night on the R300. And then upon request of a refund, it wqs denied. I was told I can open a case to claim back, but no help from their side. They refuse to give me the driver's name, which I have all right to k ow who was driving that bus, second of all, refusing to give me any further details regarding the trip. How am I supposed to make a case then? Utterly disappointed and disgusted. How can you call yourself a Christian company when you **** and lie people out of their money! Shame on you!