Intercape Pretoria

I had booked a bus from Pretoria to Kuruman, Northern Cape. Seeing that I will be not make it exactly on time and knowing that buses never leave exactly on time, I decided to do the civil of calling to inform of my late arrival. I was running late by 5 minutes. The Call center called the bus station to enquire if the bus is still there, which was still there and to which said they will not wait despite my efforts to call. The call centre firstly gave me the run around to which my airtime had finished because I was on the phone for 30 minutes waiting for an agent who then told they simply could not 5 minutes more. Nonetheless I arrived in Pretoria and the bus was still there but because of the disorder at their Pretoria offices, I. had to run around the office to ask which line is for the Kuruman bus of which there wasn't one. When I finally got to a staff member in charge of that, she was so rude towards me because I asked about the bus which was supposed to be gone but I had already seen was outside and the call centre agent said was still there. She decided to rather interrogate me how I knew it was still there and who told me that. Whilst she was doing all that, the bus left. And so we go outside and there's no bus, I asked her what must happen now and she tells me to book for tomorrow. I asked her about the trip that just left me because she was busy bickering and she asks me what refund?? I ask another staff member that I thought would be more sensible towards customers who tells me all kinds of ******* that the call centre was supposed to call them to stop the bus and therefore they are not in the wrong. In this moment, I'm trying my best to keep calm and not overthrow the whole bus station, I ask where is the next bus stop and he suggests I go to Johannesburg park station with the Gautrain and call the call centre to hold the bus. I go to the Gautrain and get on a carriage to Joburg. I call the call center again and again get a colored woman who tells me, "I cannot hold the bus for you", that time the bus has not even arrived in Midrand and this woman is already hoping this bus leaves me in Park station. So I arrive in Park station, the bus hadn't arrived yet but there's so much confusion around where to go for Intercape, there's no order in anything. We just stand there waiting for assistance and eventually the bus arrives. The bus had no working charging ports and my trip to Northern Cape was just unpleasant and disastrous.