Intercape poor services!!!!

I’m totally ****ed and full of disappointment.I bought a bus ticket via the online purchase which was supposedly to have been for a mainliner coach , Ticket info: Intercape Mainliner Ticket Number: ***LG591 From: PIETERMARITZBURG Intercape Office, Burger Street Departure Time: Sun 04 Sep 2022 09:20am To: HEIDELBERG (GAU) Heidelberg Mall, C/O Jacobs and Makapan Road, but ended up bieng squashed on budget liner coach which also stinking of urine . What saddens me is, Intercape officials under the Pietermaritzburg office didn’t take notice or even bother to take a minute of thier time to come explain to us why we are ending up in a coach of a lower budget than what we paid up for. The bus driver was kind enough to hear us out and try to solve the matter by going inside the branch and comeback with one of the workers who was supposed to explain the cause of the incident as the driver himself couldn’t understand why they selling out empty promises to customers. Instead the young man who refused to give me his names told us to he won’t be explaining anything we must do whatever we feel like , and laughed us up . I was totally disgusted and still am !!!!

With all that I went on to call the Intercape call centre and the Lady who also refused to give out her name and said, apparently they not allowed to give out thier names . It’s okay but for me that is utter *******.With all that bieng done and said it is proved that Intercape services are poor as they don’t stand up to thier promises.Total *******!!!!