Intercape poor service

My Wife and 2 kids took the 19H00(07/12/2022) bus from CPT to JHB , firstly the first bus had a mechanical issue and they had to wait for a replacement bus.. now the second bus apparently had ****roaches and had to be deep cleaned... without even checking the passenger health status they proceeded to spray the bus with a pesticide and my daughter who's only 23 months only has an allergic reaction to that, I have to now spend money on medical.fees. how do you just spray a chemical while the bus is on the road, are these things not done before it leaves the depot. To top this all up a bus that was supposed to get to JHB at 13H30 only got ther at 17H00. No explanation nothing and when i reached out to them their service agents were just outright rude.

This is too unacceptable and an appalling level of service. We chose intercape because of the level if service you promise to your passengers, but this is just unacceptable

Booking refence: B6K0QPWH My contact number is *** Initial bus number :608 Replacement bus number: 063