Intercape people don't care about passengers as we have to drive from other province just to find office

My is Vuyo Qakwana we bought a ticket (ticket number ***ER902) on the 03-March-2023 traveling date 19 March 23 from Vanderbijlpark to East London. On the 05 March we started by chart on what's up e d calling call center asking if is it possible to change travelling date 12 March they explained to that we will have to past extra R100 fee, my wife said can't afford that amount told them we will stick to the 19 March. On Sunday 19 March we went to the Bus Stop next El Paso spur Vanderbijlpark. When the bus arrives. The the of the bus(bus no 097) Tall guy and Fat one (I don't know there names) Tall Gus asked where am I travelling to? I answered' to East London. Dat one said'' they don't have passager travelling to East London on there system with an attitude he started telling me that he doesn't use just paper because we can bring faik ticket raising his voice. I talked to talk guy politely so the guy said he will call to, few minutes he called call center after he end the call he said they told him take us and I should get in to the bus. They tag my bags(H***8, H***1, H***3) we depart. On the way from Vanderbijlpark hi stopped and talked on the phone. Passangers started complain then come in and complain to they took my ticket and after few minutes they give me a phone saying is there call center. They asked me about ticket change to travel on the 12 March I told them we didn't pay the extra R100 so how come the date was changed and we didn't get any notification that the date has been changed. Mean wheel the driver was turning bus around, before I can finish the call bus stopped at Vanderbijlpark I went out it was starting to be noisy passangers compaining, I don't know what they said to passangers because they started swearing at me and bus drivers come to me giving people impression of I'm a ******* and they told me the *** on the phone to call my number they want their phone,they let one the white lady calling me names violently so and took phone by force and get in bus and leave with my bags. I called for a friend for help. going back to Sebokeng. I started calling call center after a long time a lady pick up Nolusindiso we asked she told us we have changed the date and we told we didn't agree to change date course we didn't have R100. She told us price travelling on the 12 March was around R540 and on 19 March was R740 with they never explained that before and should have been refunded R100 and we didn't get it. She just said there is nothing she can do she will listen to the call record then come to or I should call tomorrow and log complain.I asked about my bags she told me that will leave them at Bloemfontein and see if they get to other bus coming to Vanderbijlpark and if they didn't find me they will pass to Johhanessburg or Pretoria just to show she doesn't care because she promised to listen to regarding and write on the ticket. In the morning I called and called call center and talked to Inathi wanted to make follow up. Inathi said she will listen to call regarding and call after 10 minutes she never call, after an hour we called and told she went to tea time and I got a call from a guy called Thabo on 20 March telling me they have my 2 bags and cooler bag jacket and cap one bag is missing and I have to find a way to collect my bags at Bloemfontein from Sebokeng. Or he will put them back to the afternoon bus around 7 afternoon and they had took out food on cooler bag only burgers. We went there and we find an Intercape office I talked to Lady called Boitumelo and she took as to storage other guy come too and assisted us,they find my bag when I find my bags where all opened took other stuff but left bottle of water. Boitumelo called her supervisor Zaine and asked what happened I told him he promised to make follow up when Boitumelo try to make a call to call center and they didn't answer. We exchange numbers with Zaine and make video on my parcel and promise to get to bottom of how do my bags end up being opened. They advised me lay complain wendsday as complain board is not working as it was long weekend.