Intercape_Ongoing pathetic service_DO NOT USE INTERCAPE!

There should truly be a "no star "option, as Intercape does not even deserve a star rating. Bought two Sleepliner flexi tickets from Laingsburg to Midrand. Arrival time on ticket is 14h40. Bus only arrives at 15h40. No notifications from Intercape, in fact, you have to engage them yourself on the online platform and enquire about the bus location and arrival time. Driver and conductor has no impulse to provide proper customer service. Driver walks of, while conductor gets dressed in his uniform in the bus. 15 minutes (or more) standing in brutal sun waiting for either one of them to assist. Attitude stinks, but then again, I assume this is the type of people Intercape wishes to have in their employment to represent their brand. The two tickets gets transferred at Johannesburg station from the Sleepliner to a Budget Liner. Apparently the driver was too tired to continue driving. Intercape is definitely not going to refund me for the portion that is travelled by Budget liner where I paid for a Sleepliner, and again, there was no communication in advance about this fantastic move by Intercape. I have been making use of Intercape services several times in the past on the exact same route, and every time there is this complete disregard towards the passengers and customer service. There is an overall attitude that the paying customer is in debt to the drivers and Intercape. Maybe somebody must just explain to Intercape that they are not paying the passengers to get on their busses, the passengers are actually paying them to get onto the busses, and expect proper services. Will not be making use of Intercape ever again, and will not advise anybody else to make use of their services. Hard last lesson learned.