Intercape not willing to help a passanger

I forgot my bag on the seat in a bus from Cape Town and I got off at Greenacres at 06h00am.i contacted intercape as soon as I realised that I left my bag and asked them for the driver's number. They said that it's against their policy to give out info, so I begged them to contact the driver and ask him to fetch the bag and keep it because it has valuable things and they said that is also against company policy. They can't contact the driver, I must wait until the bus get to the depot then hear if something was handed in at 22h30pm.i pleaded with them to contact the driver as my bag is small and easy to ***** and 22h30pm will be too late. But they refused.

I kept calling them and was informed the following day that no bag was handed in. I knew that this will be the case and I feel that they haven't tried anything to help me recover my bag and I have lost all my valuables.