Intercape not wanting to refund me

Dear Sir/Madam,

I hope this email finds you well.

I am writing to formally request a refund due to an incident that occurred yesterday afternoon.

I arrived at the bus station between 13:50 and 14:00, but there was no bus present at the filling station. I did see a bus departing with the destination "Cape Town via Upington" displayed on it, but I did not attempt to stop it, as my ticket indicated a departure time of 14:15.

At approximately 14:01, I was in the same shop where I made a purchase using my bank card. During this time, there was still no bus at the filling station. I believe this can be verified through the camera footage. I waited until around 14:30, after which I began searching for your contact information on your website.

I subsequently initiated a conversation with your consultant via WhatsApp, and I can provide screenshots of this communication for your reference. Being left stranded in an unfami**** area was both frustrating and disappointing, and I am deeply dissatisfied with the service I received. I kindly request that this matter be addressed and resolved promptly.

If I do not receive assistance regarding this issue, I will have no choice but to escalate the matter further. My email to this stupid bus service