Intercape must respond to my complaint and pay my things.

My bag got ****** in bus 233, while we were waiting for the bus to get fixed since it had a toilet issue at night and we stopped at Bloemfontein Intercape Office at 07:00 am on the 20 July 2025, when i woke up around 08:00 am my backpack was nowhere to be found yet there’s passengers that got off at Bloemfontein, our bus started offloading at Johannesburg Park Station.I sent a complaint email on the same day up until now no response my complaint was ignored.