Intercape makes u pay for their mistakes

The bus didn't stop for me. That mistake belongs to the driver. What followed, however, is entirely the company's fault. They tried to contact the driver to turn around. He didn't answer until 3 hours later wen he was too far away to turn back. The company wud not let me board the following bus or refund the money. They said a complaint wud be logged and sum vague resolution wud be reached in 72 hours. If u want to get somewhere urgently, don't take this bus. All other bus companies resolve issues such as this immediately. Intercape makes u wait 3 days and may or may not correct their own mistake. Damn your holiday or your job interview or whatever you were traveling for. I sell bus tickets in my line of work. I no longer recommend this bus. Wen it's the only option I suggest ppl catch the citiliner in the next town. It's expensive and should at least be reliable. Y pay R1000 for a ticket on a subpar bus wen u can pay R350 and be dealt with in a sensible manner. Don't take intercape. It's not worth the hassle.