InterCape Lost My Parcel – No Compensation Despite Multiple Promises

I am extremely disappointed and frustrated by InterCAPE’s ongoing failure to resolve my claim regarding a valuable parcel that was lost in your care.

I followed every required step: I submitted all necessary documentation, visited your East London office in person, and was told that I would be compensated. I was even asked to provide my banking details — which I did — with the assurance that payment would be processed.

Despite months of follow-ups via email and in person (since May and November last year), I have received no compensation. To make matters worse, I was recently informed that instead of a refund, all InterCAPE can offer is a free parcel delivery. This is entirely unacceptable. The value of the lost parcel far exceeds the cost of simply sending another item. Offering a free delivery as compensation is an insult and shows a complete disregard for your customers’ losses.

This matter has dragged on for far too long with no meaningful resolution. I am now forced to escalate it publicly. I expect InterCAPE to take full responsibility and provide proper financial compensation for my lost parcel — not empty promises or inadequate alternatives.

If no resolution is received within a reasonable time, I will have no choice but to pursue further action through consumer protection channels.